Return Policy
Thank you for shopping our furniture products!
Returns:
- You have 30 days from the date of delivery to request a return.
- Returned items must be unused and in their original condition, with original packaging intact.
- An order number or proof of purchase is required.
- As furniture is a large item, returns will not be accepted if there is man-made damage, the item has been assembled/used, or parts are missing.
Refunds:
- After we receive and inspect your returned item, we will notify you via email about the refund status.
- If the return is approved, we will process a refund to your original payment method within a certain number of business days.
- Refund timing depends on your payment provider’s processing.
Shipping Costs:
- Customers are responsible for return shipping costs.
- If the return is due to product defects or shipping damage, we will cover the return shipping cost.
- Shipping charges are non-refundable in cases of non-quality-related returns.
Exchanges:
- If you need to exchange the item due to product defects or shipping damage, please contact us within 7 days of delivery.
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We will arrange a replacement or resend after verification.
Please send your return to the warehouse according to your location:
East Coast / East Coast Return Address:
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Address: 2615 US-130, East Windsor, NJ 08512
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Contact: J42975
West Coast / West Coast Return Address:
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Address: 7820 Victoria Avenue, Highland, CA, 92346
- Contact: J42975
Contact Us:
- If you have any questions about the return or exchange process, please contact us:
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Email: hongrunhouseware@hotmail.com